Technical Support Consultant (all genders)

Your tasks

In this key position, you will make a significant contribution to maintaining customer satisfaction at a consistently high level by handling complex technical issues relating to on-premise installations. You are the expert for technical advice and troubleshooting in the on-premise area and support our 2nd level support team with complex challenges.

Your tasks at a glance:

• Technical consulting: You will independently advise our customers at national and international level (focus on Europe and the Arab region) on specific use cases and help them to achieve the full potential of their on-premise solutions.
• Maintenance and service: You will be responsible for the regular maintenance and service of on-premise installations to ensure smooth operation, mostly using Linux.
• Troubleshooting: In the event of technical faults in the on-premise solutions, you are the first point of contact for 2nd level questions for efficient and sustainable problem solving.
• Support for system and software tests: You will work closely with our development team and assist with tests to ensure system stability.
• 2nd level support: You will also handle complex 2nd level support requests for our cloud solutions and ensure that technical problems are solved quickly and competently.
• Further development of support processes: You find potential for improvements in our processes and proactively initiate these in order to continuously optimize our service. You keep an eye on new technical developments in order to continuously develop yourself and our services.

You

You bring the following with you:

• Completed vocational training/studies in the field of computer science, telecommunications or a comparable qualification.
• Professional experience: At least 2 years of experience in user helpdesk and/or 2nd or 3rd level support, ideally in the areas of server infrastructure, cloud solutions or telecommunications.
• Technical knowledge: Well-founded experience in dealing with Linux.
• Willingness to travel: Willingness to travel internationally (mainly Europe and Arab region) - approx. 25%.
• Service orientation: A strong service orientation and the ability to act calmly and solution-oriented even in stressful situations.
• Willingness to learn: A high level of self-motivation to continuously develop yourself and to establish in-depth knowledge of our industries and products.
• Language skills: Very good knowledge of English. Knowledge of German and Arabic is an advantage, but not a prerequisite.

Does this job appeal to you, even if you don't yet meet all the requirements? If you are motivated and have a desire to learn, then you are right here. Please apply!

Your future team

You will report to our Head of International Support and work closely with your direct colleagues in 2nd level support. In addition, you will have many interfaces with international colleagues from the areas of technology, sales and support.
We want you to be able to tackle your tasks with enthusiasm and enjoy being part of the F24 team. Appreciation and recognition for the commitment of our colleagues characterize our cooperation in a growth-oriented environment!

Contact

Find out more about the work at F24 here.

About us

What we do:

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on F24’s digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.

F24 supports customers in virtually every sector ranging from energy, healthcare, industry, finance, IT, tourism and aviation to a wide variety of public organisations. Many years of international experience have made F24 experts in improving resilience with digital solutions.

The company was founded in 2000 in Munich, where F24 AG’s head office is still located. Today, F24 supports companies and organisations in more than one hundred countries, via more than 20 locations in Europe and beyond. The F24 AG Board of Directors consists of F24 co-founder Christian Götz and the spokesperson Dr. Jörg Rahmer.

Find out more about working at F24 here.

Good reasons to work at F24:

• Have a tangible impact! Work in an agile environment where you make an important contribution to the success of our customers and the future of our company.
• Become part of our established company with an inspiring culture, flat hierarchies and our open, honest, innovative and supportive team!
• Grow with us: We are a company on the road to success, experiencing steady international growth. You have the opportunity to help shape our development.
• Take advantage of our flexible working model: We rely on a combination of presence in our offices and work from home. This way we strengthen our team spirit and at the same time gives you the opportunity to achieve the best possible balance between private and professional life.

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