Is IT support your passion? Do you have a proven track record of managing and troubleshooting macOS, Windows, and iOS environments, while thriving on the challenge of resolving complex technical issues? If so, we invite you to showcase your expertise and consider joining our team in Frankfurt as a 1st and 2nd level IT supporter. Our client, a leader in entity identification, is eagerly seeking to strengthen their IT team immediately. Show us what you can bring to the table and help us continue to deliver exceptional support services.
We are looking for an
Die vorliegende Stelle ist im Rahmen der Direktvermittlung / im Rahmen der Personalvermittlung zu besetzen.
Ihre Aufgaben
- Onboarding of new employees and device setup
- Direct technical support for internal end users including remote assistance
- Setup and configuration of mobile devices
- Management of applications and security updates via MDM software
- Resolution of hardware and software issues across various platforms
- Troubleshooting of audio/video settings and network problems (LAN, WLAN, VPN)
- Assistance with communication applications like Zoom and MobileIron
- Office workstation relocation and adjustment
- Resolution of printer issues and replacement of consumables
- Documentation and tracking of IT equipment inventory
Wir bieten
- Attractive remuneration
- Professional development
- Join and work with us in a flexible and mobile working environment
- Multicultural organization with the office directly in the city center of Frankfurt
- Open office space that facilitates & encourages collaboration; headphones allowed
- Beverages & Fresh fruit in the office
- Subsidized gym membership
- iMac workstation with 2 displays; custom Keyboard if required
- Company iPhone & Macbook
- Casual get-togethers on sunny Friday afternoons on our spacious terrace
Anforderungen
- Bachelor's degree in Computer Science or similar preferred
- At least 2 years of experience in Level-1 and Level-2 support
- Experience with supporting macOS, Windows, and iOS, Active Directory, software management systems, and antivirus software.
- Basic understanding of networking technologies (DNS, TCP, VPN, routing, ...)
- Knowledge of Unix-based operating systems and commands
- Fluent in English, both written and verbal, with the ability to explain how to use an application, system, etc.
- Exceptional interpersonal skills and teamwork ability
- Must be able to lift light IT equipment and workstations
- Knowledge of security principles and best practices
- ITIL certification advantageous
Would you like to learn more about us and about this position and possibly other opportunities? Then feel free to send us your application directly. We welcome applications from people who contribute to the diversity of our company.